Question 1

Does Shortsly AI put a watermark on my videos?

Accepted Answer

No. All users, regardless of their plan (including trials), get completely watermark-free exports. Your clips belong to you and carry only your brand.

Question 2

Who owns the rights to the generated videos?

Accepted Answer

You maintain 100% full commercial copyright and ownership over every single video clip you process and generate through Shortsly AI. We claim zero rights to your content.

Question 3

What platforms are the exported videos optimized for?

Accepted Answer

Every clip is automatically formatted in high-resolution 9:16 vertical aspect ratio (1080p or 4K), making them natively perfect for TikTok, Instagram Reels, YouTube Shorts, and Snapchat Spotlight.

Question 4

How does the AI know which parts of my video are the best?

Accepted Answer

Our engine utilizes a multi-modal AI approach. Instead of just looking for loud noises, it analyzes transcript sentiment, conversational hooks, emotional peaks, and narrative structure to extract segments proven to retain audience attention.

Question 5

What if I want to adjust the captions or crop?

Accepted Answer

You have complete control. After the AI generates your clips, you can easily use our web-based editor to trim the timeline, correct any text in the subtitles, change the font style, or manually adjust face-tracking before your final export.

Question 6

Do I need to provide high-quality professional footage?

Accepted Answer

No. Shortsly AI works exceptionally well with standard webcam recordings, Zoom calls, podcasts, and smartphone videos. Our AI automatically optimizes the crop and centers the speaker regardless of original quality.

Question 7

How long does it take to process a 1-hour podcast?

Accepted Answer

Shortsly AI works exponentially faster than real-time. A typical 1-hour audio or video file is fully transcribed, analyzed, and chopped into 10-15 viral clips in under 5 minutes.

Question 8

Can I upload videos that aren't in English?

Accepted Answer

Yes. Shortsly AI supports highly accurate transcription, clipping, and auto-captioning for over 60 native languages, allowing you to reach a global audience without manual translation.

Question 9

Are there any hidden fees or unexpected overage charges?

Accepted Answer

Never. You pay exactly the flat rate of your chosen tier. If you exhaust your monthly upload minutes, we simply pause your capability to upload new long-form videos until your next billing cycle. We will never auto-charge you for overages.

Question 10

What is your refund policy?

Accepted Answer

We offer a risk-free, 14-day money-back guarantee. If you don't generate clips that significantly improve your social media workflow, simply contact our support team within the first two weeks, and we will issue a full refund, no questions asked.

How can we help?

Video Tutorials

Contact Support

Got questions?

Does Shortsly AI put a watermark on my videos?

Who owns the rights to the generated videos?

What platforms are the exported videos optimized for?

How does the AI know which parts of my video are the best?

What if I want to adjust the captions or crop?

Do I need to provide high-quality professional footage?

How long does it take to process a 1-hour podcast?

Can I upload videos that aren't in English?

Are there any hidden fees or unexpected overage charges?

What is your refund policy?

How can we help?

Video Tutorials

Contact Support

Got questions?

Does Shortsly AI put a watermark on my videos?

Who owns the rights to the generated videos?

What platforms are the exported videos optimized for?

How does the AI know which parts of my video are the best?

What if I want to adjust the captions or crop?

Do I need to provide high-quality professional footage?

How long does it take to process a 1-hour podcast?

Can I upload videos that aren't in English?

Are there any hidden fees or unexpected overage charges?

What is your refund policy?